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+1 (408) 475-3461 info@rm-arms.com

SHIPPING & RETURNS

 

Shipping:

All Firearms typically ships within 5 business days after payment has been received with a valid FFL.

Non-firearm products typically ship within 48-72 hours if the order is placed before 12 EST Monday-Friday after payment has been received. Please note we do not ship orders on Saturday or Sunday. If you place an order between Friday after 12EST and Monday 12EST then the order will process and ship within 48-72 hours from Monday. The tracking data will be automatically emailed once the order has shipped.

Please note, when you select items to purchase from the same warehouse you will save on shipping charges. Each warehouse has their own shipping flat rate fee. If you order items from warehouse 2 and additional items from warehouse 3 then there will be two shipping fees $15.95 from warehouse 2 and an additional $15.95 from warehouse 3. The total shipping fee would be $31.90. We have multiple warehouses located throughout the US and the warehouse number is a location indicator. It does not represent stock quantity.

SHIPPING: Flat rate and free shipping only applies to the lower 48 states. AK, HI, and other territories will incur additional shipping fees. We do not ship outside of the US. We do not ship ammunition to AK or HI.

Warehouse 2 offers a flat shipping fee of only $15.95 for unlimited accessories and ammunition for the lower 48 states. Please note Hawaii and Alaska do not qualify for flat rate shipping and have additional shipping fees.

Warehouse 3 offers a flat shipping fee of only $15.95 for unlimited accessories and ammunition for the lower 48 states. Please note Hawaii and Alaska do not qualify for flat rate shipping and have additional shipping fees.
Warehouse 4 offers a flat shipping fee of only $15.95 for unlimited accessories and ammunition for the lower 48 states. Please note Hawaii and Alaska do not qualify for flat rate shipping and have additional shipping fees.

Warehouse 5 offers a flat shipping fee of only $15.95 for unlimited accessories and ammunition for the lower 48 states. Please note Hawaii and Alaska do not qualify for flat rate shipping and have additional shipping fees.

Warehouse 6 offers a flat shipping fee of only $15.95 for unlimited accessories and ammunition for the lower 48 states. Please note Hawaii and Alaska do not qualify for flat rate shipping and have additional shipping fees.

Please note any orders over 100 pounds will typically need to be shipped via freight and have additional shipping fees which will be determined after placing the order.

 

Please note any orders with an incorrect address for delivery is subject to a $20 address change fee per package/tracking with the carrier. Please make sure all information is correct in the shipping address to avoid any fees and delayed packages.

 

WE ARE NOW SHIPPING AMMUNITION TO MA and NY- We can no longer ship ammunition to your local private residence for California and must ship to an FFL dealer We can ship ammunition to your local dealer from warehouses 1, 2 and 4 only. New York and Massachusetts we can ship ammunition to your residence from warehouse 1, 2 and 4 only.

Select states may require a copy of your DRIVER’S LICENSE & FOID CARD. These documents will be required to be emailed to us at INFO@RM-ARMS.COM before we can process and ship your order.

 

ADULT SIGNATURE: Please note some orders will be required to have a signature upon delivery. Orders $300 and above will require a direct signature. Most ammunition orders will require an adult signature. We will not authorize any address changes to the shipping address once we have shipped your order. We will not authorize any change of addresses to any UPS facilities. If you want to pick up your order at your local UPS store then please put the UPS address in the shipping address portion in your order during your checkout. If you want to have the signature waived please state that in your order notes during the checkout. UPS will make 3 delivery attempts before they ship the package back if you are not able to sign for the package. If you want to request a signature on your package, please state it in the order notes. Please also note, there will be a $4.00 additional charge for the adult signature.

 

DRIVER’S LICENSE REQUEST AUTHORIZATION- We require a copy of your driver’s license for ammunition and accessories orders to verify your legal age. Your order will not ship until we receive proper documentation to INFO@RM-ARMS.COM. Please note we may require additional verification for orders that did not verify in our system. If you place an order and the name/address does not match or verify then your order will be subject to cancellation or require additional information such as a copy of your Driver’s License. Please note we do not hold the inventory if your order does not verify. We recommend sending a copy of your driver’s license within a few hours to avoid inventory going out of stock.

PAYMENT- We accept Bitcoin and Zelle for form of payment. We do not accept credit cards.

Returns:

ALL SALES ARE FINAL

 All orders that are cancelled, refused, or returned by the customer will not be refunded. The cardholder is liable for the the entire order value and no refunds will be given on any purchases. All firearm orders, the cardholder must provide the FFL (Federal Firearm License) within 7 business days or the order will be billed for the full transaction amount with no refunds, cancellation, or exchanges.

All sales are final with no returns or refunds. Items can no be returned for exchange, or refunds. The original shipping will not be refunded.

Firearms are non-refundable and will only ship directly to FFL Dealers.
All sales are final. NO RETURNS.
All Ammunition Sales / Ammo Components are Final and Non-Returnable.

If there is a warehouse error during shipment then we will take it back as a return or attempt to fill the order correctly.

Please return to manufacturer for warranty service.

The actual buyer(cardholder) must pick up from FFL dealer who will conduct the background check.

Firearm Damage Claim Process Upon Receiving:

The shipping carrier will require a few items before submitting a damage claim. The customer is responsible for the shipping box and packing material that their firearm came in. The shipping carrier will require these items for inspection and make a decision on the damage claim. The claim process can take up to 12 weeks before the claim process is complete.

Ammunition Policy:
All sales are final. There are no returns, refunds, or exchanges.

Knives Policy:
All sales are final. There are no returns, refunds, or exchanges.

Accessories Policy:
All sales are final. There are no returns, refunds, or exchanges.